The result is more people seated at your restaurant and no dollars wasted. Restaurants will now see a banner on the Experiences tab that drives directly to the Boost Campaign tab, where you create a campaign in minutes to give your Experience more exposure and drive up bookings.
New on OpenTable:. Contact our support team here Contact our support team here to get started. Offer your waitlist online: Allow guests to get in line before they get to the restaurant. Relieve stress and congestion at the host stand, make the waiting experience more convenient for guests, and let guests view the number of people in line and add themselves to the list from anywhere. New enhancements released in iOS v9.
Book Experiences in-house: in addition to promoting and booking your experiences on OpenTable, you can now view and book experiences when making reservations in-house.
Waive the cost of a pre-paid Experience: for times that you would like to comp the cost of pre-paid experiences for an in-house guest, you select the option to waive the cost in the final step of the booking process. New on OpenTable Global :. Reporting Dashboard with Benchmarking: Get an overview and benchmark your performance against other local OpenTable restaurants across key metrics like seated diner activity, spend, and reviews -- all in one place. More on Benchmarking here.
New on the OpenTable diner platform:. Discovering takeout on OpenTable: Diners can now find restaurants offering takeout on OpenTable through a Takeout available carousel and in takeout search filters. Availability guide: Provides users with a one-stop-shop to quickly close or open reservation availability and set seating capacity—eliminating the need to navigate to multiple areas of the app.
Cancel reservations for a single day: As most restaurants can only offer outdoor seating at this time, the ability to quickly close down and message guests due to inclement weather etc.
New on the web US :. Take online orders and power pickup with OpenTable: At a time when the dine-in experience is changing, give guests the chance to experience your restaurant at home and generate revenue from off-premise dining. You can manage your takeout orders directly through OpenTable to get a degree view of your guests, control your takeout schedule by shift, receive orders, and mark items as sold out. New on the web:. Experiences US Only : allow you to offer the best of what makes your restaurant special.
With easy-to-use tools, you can create, market, and manage a full range of experiences all in one place. Feature walkthrough: Showcase your unique experiences on OpenTable. Send guests text confirmations at the time of booking and they can view important information about their visit, as well as update their reservations—all from their mobile phones. Yext Integration: Restaurants now have access to the OpenTable -Yext integration, allowing them to use Yext to update their restaurant profile content on OpenTable.
See our FAQs here for more information. Safety precautions: from your restaurant profile setup, you can pick from a list of the top guest requested safety measures, which will be highlighted on your OpenTable profile. Edit reservations in the group experience: now your reservation staff can easily edit reservations in the Group experience without the need to navigate to individual restaurant accounts.
Availability alerts: OpenTable availability alerts provide you with a new avenue for filling short-notice cancellations, while also delighting guests that are eager to snag a spot at your restaurant. Prepaid specials: earn money upfront when you let guests prepay for your special offerings. Feature walkthrough: Showcase your Specials to diners. Availability change log: keep track of changes to your floor plans, table combinations, availability settings, schedule and special days.
The change log will identify what changes were made when, and by whom—as well as which updates have been published and which still need to be. Online availability setting: quickly open and close reservation availability and set minimum and maximum party size offerings online, without impacting your reservation availability in-house.
Feature walkthrough: Opening and closing online reservations via Availability Settings. Maximum capacity controls: for many restaurants, opening back up for dine-in bookings means reducing your capacity according to government mandates. The capacity limit in OpenTable will ensure that you are only offering reservations at times where your capacity is not yet met.
Feature walkthrough: Setting your maximum capacity. OpenTable Integrations Marketplace : discover, choose, and connect all of your different technologies for a more powerful, centralized restaurant management platform.
Please note that partner availability varies by market. Maintain out by times for late arrivals: if you provide guests with strict rules about their seating window, this setting will maintain the same out by time as the original reservation time regardless of when the party was seated. Get more accurate cover counts for server rotations : when a party is sat across multiple server sections, the cover count will be split evenly between the section owners.
Party size control for prix fixe specials: offer large party menus or limit availability of a prix fixe menu based on party size. Mandatory menu selection for prix fixe specials: require that the guest select your prix fixe menu in order to complete their booking. Funds for restaurants: promote your fundraising page across OpenTable when you add your fundraiser link to your restaurant profile.
Close date range messaging: provide guests with more information about your closure when they search for you online. Feature walkthrough: Create a custom closure message. Support center: quickly find answers and stay up-to-date on important product updates and announcements, directly in OpenTable.
Close a range of dates in Special Days: quickly close your book for a range of days in one easy update. Within your closed date range you can bulk cancel reservations with a custom cancellation message, and add a closure message to your restaurant profile on OpenTable.
Feature walkthrough: Changing your schedule for specific days or close a range of days. This also includes the option to require diners to select a prix fixe menu during booking. Learn more about Lavu. Restaurant information in bookings: reservationists will be able to view restaurant profiles, as well as internal notes and details, making group bookings a more seamless experience.
Report scheduler: schedule a saved report to be run at a specific time each day, week, or month you prefer. An email with a link to view or download will be emailed to selected group reporting users. New on the iPad:. Know more guests at the table: when guests invite friends to their OpenTable reservations, you can now view the invitees along with their details and preferences in OpenTable. Feature walkthrough: View invited guests. New enhancements in the owner app for Android v1.
Can I offer multiple experience types, such as a 3-course and 5-course menu? Yes, you can offer multiple experiences at the same time. Can a guest select multiple experiences during booking? No, guests must select one experience for all guests in the party. Will guests book experiences separately and expect to be sat together? There is a possibility that guests may purchase experiences separately.
If you prefer that guests purchase tickets for their entire party at once, you may want to include this policy in your experience details. Will diner reviews look different for experiences?
The reviews process will be the exact same and will be in the same format as regular reservation reviews. How long will it take for prepaid experiences purchases to reach my bank account?
Stripe should transfer funds into your account 48 to 72 hours after the transaction date in the US, or within 7 days for Canada. Will my guests receive automated reservation confirmation emails for my experience? Yes, guests that book experience online will receive a reservation email reminder, however, they will not have the option to cancel prepaid experiences. Restaurant Support. Our YouTube channel will keep you up-to-date on all the latest features and updates.
Watch a brief video on how to get started, or review an entire playlist. By subscribing you will be kept in the loop of all the great things to come. Sign up for one of our virtual training sessions. You will have live access to an OpenTable expert. They will walk you through the basics and update you on new and exciting features. Valuable for new and seasoned learners. How can we help? Restaurant Support. What are you looking for? Restaurant recovery. December 3, Hungry for more? Sign up for the OpenTable newsletter to get all the latest on restaurants delivered right to your inbox.
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